Support

• Q1: What are the benefits of going EMR?
• A: Reclaim valuable office space by eliminating mountains of paper records, ability to save multiple copies of your data, reduction of duplication, audits, less medical errors, easier to track preventative care targets thus improving bonuses and overall income, easy to handle drug recalls, decreasing admin costs, just to name a few…..
• Q2: Will EMR slow me down?
• A: EMR will speed up your practice once the initial learning period is completed.
• Q3 :Do I have to suddenly give up my old system?
• A: No, we will work with you to determine the best way to adopt Alpha’s EMR solution.
• Q4: What about my paper records?
• A: During the workflow analysis, Alpha will help you identify the best way to deal with your existing record system. Paper charts can be scanned into EMR in part or in whole.
• Q5: What about my existing data?
• A: Your existing data can be imported into Alpha’s EMR solution.
• Q6: Is my data accessible & safe?
• A: Your data is accessible to you securely via any internet connection. The business grade server will keep your data accessible with a RAID 5 hard drive configuration. Your data is backed up and can also be stored off-site for additional security.
• Q7: What if I need support during off hours?
• A: With 24/7 support, rest assured Alpha’s support staff will be ready to assist you at any time of day or night.
• Q8: Why choose Alpha?
• A: Alpha has been consistently delivering high quality health care service for nearly four decades. With its centre for innovation & research, Alpha is continuously exploring and finding solutions to complex healthcare problems. We value the feedback received from our clients and regularly improve our products based on their recommendations. In the ever-changing, complex healthcare system, regulations designed for the medical community do not necessarily make a physician’s practice easier. At Alpha, we bridge the gap between adhering to these guidelines and making EMR user friendly for your practice.

Have a question about EMR that is not answered in the FAQ?
We are happy to help, just write to us: emr-support@alpha-it.com